Emmanuelle

:

: Do you need anything?

No, I'm fine.

: Breakfast, ma'am.

: You can leave it in the living room.

How long have you been working here?

Um...

Six months.

And you like it?

Yes.

Why?

Why what?

Why do you like it?

Well...

we work long hours

but the pay is pretty good, and the hotel is beautiful.

What about the clientele?

What about them?

Are they to your taste?

Well...

I like to put myself at the guests' disposal.

So?

First impressions?

I see there's already an issue.

I surprised one of your waiters peering into my bathroom this morning.

I was taking my shower.

And yet he's one of my best.

What can I say? He succumbed to your charms.

Are you trying to flatter me?

Yes.

But I see you're not very receptive.

I'm like everyone.

I like flattery, but only when it's free.

The problem with the waiter will be dealt with immediately

but forgive me for saying...

this is just a detail.

Really?

Yes.

A detail that some clients appreciate, by the way

and you know that, right?

Like you, I was quality control years ago.

A shark, as they call us.

I know how you'll dissect my work

rate client satisfaction

but please...

be my guest.

The group asked me to undertake a full renovation in this wing

without shutting down the establishment.

Listen.

Wild, isn't it?

Almost complete silence.

We've received not one single complaint, not one comment, nothing.

It's as if none of this existed.

Oh.

I'd like to visit the Wong Tai Sin temple tomorrow morning.

Fine, ma'am, but I must inform you

that there are a lot of tourists at this time of year.

I imagine that you would prefer not to wait in line at the entrance.

No, not in this heat.

Of course not.

I'd also like to see the Bronze Pavilion?

But I hear it's only open to men.

I'll take care of that, Ms. Arnaud.

Blue lobster meat, spring onions

bean sprouts sautéed in a sesame cream

complemented by a hint of wasabi.

All slow-cooked in a traditional broth.

And what's that?

The chef took the liberty of adding a mango emulsion.

He knows how fond of them you are.

Would you like to have a drink, Madam?

Sparkling water.

Lemon and ice?

What's that book?

Your water, Madam.

One. Airport pickup.

Punctuality, affability, discretion.

Rating: Green.

Two. Transportation.

Sedan irreproachable.

Light jasmine scent, nothing too strong.

Ideal temperature.

One downside:

the driving was abrupt, jerky at times.

Slight feeling of discomfort.

Rating: Orange.

Three. Hotel arrival.

The staff was precise, efficient and quick.

Rating: Green.

:

:

I've been longing for some of this warmth

since I've met you.

I... I'm lost, I'm confused.

I... I don't...

I kept traces of your fingernails on my back for ages.

I'm surprised she didn't notice anything.

: Well, wait until you see what I'm gonna do to you tonight.

Sorry.

Feels a little cramped here.

: Are we in your way?

No, I like listening to conversations I'm not meant to hear.

But which I hear often, since I travel alone.

Are you French?

Yes.

I love your accent.

: Is this your first time here?

Excuse me? My card is demagnetized.

I'll take care of it.

This is the second time. I'm in a rush.

Sorry about that, ma'am.

Are you having a bad day?

We can use mine.

Yours doesn't give me access to where I must go.

But thank you.

: So what can you tell me about service?

: Well, many things.

You see that girl?

Lin is terrible at maths.

She needs to recount every time to get it right.

Nian is rolling up his sleeves.

He's good-looking, and uses it with the clients.

Whereas Moshu is too shy.

He should open up a little bit.

How long have you been working here?

I am part of the furniture.

You do long hours.

Because I ask to.

I enjoy spending time with them.

You'll be spending time with me as well over the next few days.

Understood, ma'am.

Um, she's Zelda.

A regular at the pool club.

She doesn't read much, and swims even less.

Where is she going?

You'll see.

: What's there?

: A shed.

Guest service, concierge.

Each request is considered carefully.

Staff takes into account the customer's particular demands

and is committed to offering a tailormade response

including special privileges.

Predominant sensation:

understanding, respect.

Rating: Green.

It's cold in my suite.

I tried to raise the temperature but it doesn't work.

I'm so sorry about that.

What is the thermostat at?

21 degrees.

I'll send a technician straight up.

Excuse me.

Sorry, sir, that's not allowed.

They make you do everything in this hotel.

I don't work for the hotel. I work for the group that owns the hotel.

Ah.

How about you?

I'm a Frequent International Traveler.

FIT.

Isn't that what you call your most prized customers?

The rules apply to them as well.

Why are you smiling?

You seem to be a stickler for rules, but you don't always follow them, do you?

Tell me something.

What goes on in the head of a man in front of a closed door

when he doesn't really know if he's wanted?

If you open the door, you're either transgressing

or fulfilling someone's desire.

I don't know.

I've never been in that situation.

But you have an imagination.

Depends who's behind the door, I guess.

: May I?

Now let's review the latest FITs please.

We have a lot of regular customers at the moment.

35%.

Ms. Jane Duan is here.

The designer.

She separated from her former assistant, with whom she was involved.

She has her dog. We usually don't allow them, but...

let's have the chef prepare meals for the dog too, please.

Got it.

We also have Mr. Kwan, who's here for work.

We know him very well.

He's an ogre.

He likes it all, wants it all

and all is never enough.

Let's surround him with staff

and spoil him so he forgets to ask for too much.

And who is he?

Kei Shinohara. His file is empty.

A man who cultivates anonymity.

We know nothing about him.

He stays with us regularly.

As usual, we gave him room 2701.