True Things

So, there's no reason why

we can't be hitting targets in this area.

First thing we need to be doing

is asking some more probing questions.

Working out what kind of support we need

to put in place for these customers.

And what sort of reasonable adjustments

the employees need to be making as well.

Second thing we can be doing

is spend a little bit less time on our phones.

I've noticed that people have been hiding their phones

on their lap, on their desk, in their bags.

I just need a proof of address.

So if you could bring in a bank statement or a gas...

But I ain't got it.

What do you want me to do? Pull it out of my fucking pocket?

Well, we can't do anything until you bring that in.

What the fuck is your problem?

I'm just saying that we need it in writing.

But I'm here. Is there something wrong with your fucking eyesight?

We still need it in writing.

Fucking ugly bitch.

Kate?

Kate.

Kate.

I just said your name three times, Kate.

It's like you're on another bloody planet.

Uranus.

Sorry.

David would like to see you before lunch.

-Okay. -You'll get an email.

And you were late once again this morning.

It was only a few minutes.

And where were you Tuesday?

I was off sick.

You didn't bring a doctor's note.

Dog ate it.

Just joking.

Yeah. I'll bring one in next time.

Sorry, it just totally slipped my mind.

Do you recall what we discussed last month, Kate?

Yes.

Right.

So this is your final warning before I take the next step.

Then whatever happens subsequently

is beyond my control.

Do you understand?

Mr Kendrick?

Now, is this your permanent address?

Difficult to say.

Well, you can give us a care-of address,

but then you will need to bring in written consent.

Just say permanent, then.

Okay.

So you've just been released from prison.

Can I just check that your release date

is the 20th of April, 2019?

-Is that correct? -Yep.

Had a small run-in with an articulated lorry

and a lamppost.

Can you confirm your marital status?

Married or single?

Single.

Very.

Oh, sorry. Computer's going... Ow.

Uh, computer's gone.

Um... Right.

Okay, so it usually takes about three to five weeks

for a claim to be processed.

And if you, you know,

don't hear from us within that time,

you can just contact us via phone or email.

Do you have any other questions?

What you doing for lunch?

Well... Uh...

Uh...

Well, I usually just eat a sandwich in the kitchen.

They don't give us very long.

Sounds worse than bloody prison.

You ought to go out.

Sit on a bench.

Well, I will keep that in mind, thank you.

Right.

Well, I'm relying on you, Miss...

Perkin...

to make it happen.

So, I've set you up on that blind date.

His name's Rob.

Nice one. Thanks.

Yeah, he is, actually.

He's really nice.

Good looking, too.

He really wants to settle down.

What's up? Come on.

Shit!

Shit, I've just remembered something.

I promised Gavin I'd sign off on a file

by the end of the night.

I'll have to nip back.

It's Friday bloody night.

I know. Just get me a drink

and I won't be long, all right?

Okay, weirdo.

Fancy meeting you here.

Fancy meeting you.

How was your day?

Good, thanks. Yours?

Not too bad.

What are you up to?

Nothing, really.

You've got hair in your eyes, darling.

Where do you usually drink?

Anywhere.

God, I can't walk in this skirt!

The car's a bit of a mess.

It's pretty shameful.

I'll tidy up the passenger seat.

Make you wanna jump?

No.

Do it then!

It's a phenomenon, actually.

The urge to hurl yourself off high places.

-Is it, now? -Yeah.

It's not about wanting to kill yourself.

It's life-confirming.

'Cause you could do it.

But you don't.

Phew.

You're lovely, aren't ya?

Take your tights off.

And your knickers.

It's cold, it's cold.

Stand on my feet.

-You all right, darling? -Ow.

Yeah.

Keep going.

Keep going. Keep going.

Keep going. Keep going.

You didn't recognise me, did you?

It's been a while.

No. I was here last week, Nan.

Don't you remember?

I must be losing me marbles after all.

I'm teasing you.

Here.

Oh!

- Got you these. -They're lovely!

You look lovely.

-I had a date. -Oh.

With a very handsome man.

Oh, I like a handsome one.

I know you do.

And he's funny, too.

Sounds like you're smitten.

Might be. A little bit.

Should have brought him here.

We've only just met, Nan.

And when's the big day?

Don't be silly.

Lovely girl like you, he's bound to propose.

Felicidades. Wedding.

Party...

I should get going, Nan.

She's a very busy girl. Got a lot on.

Yeah, I'll see you soon, okay?

You seeing him tonight?

Yeah. Yeah, that's right.

Going somewhere nice?

Um... I'm gonna cook him a meal.

Good on you.

Hello?

What are you wearing?

Oh, you have to be quick, Kate.

I'm putting the kids to bed.

I'm calling to make a formal apology.

Yeah, where were you? You could've called me.

I know, I know. I know.

I'm sorry, but it was, um...

It was a bit mad, actually.

Yeah, well, that's the story of your life, innit?

I said put that down right now.

Don't talk to me to me like that.

Pesky kids.

Right. Well, that's fine, then. That's fine.

If you can give it back to me now...

So what are you saying? Are you sorry?

Yeah, yeah.

Good boy. Good boy. That's it.

You mustn't be rude to Mummy.

Too tired for this tonight, okay? Come on. Please.

Gavin, it's like a, it's like a knife

going through my head.

And I've got these big,

like, flashing lights at the side of my eyes.

It's just, it's firing like this.

Gavin, I've just been sick in the toilet.

Fine.

Just go. We'll see you tomorrow.

-Bring a doctor's note. -Yeah.

So where are we going?