Masquerade Hotel (マスカレード・ホテル)

Welcome, sir.

May I take your bags?

Checking in, sir? I'll show to you the front desk.

May I have your name?

Ayabe.

Excuse me.

This is your room, Mr. Ayabe.

Thank you.

Not at all.

Front Desk, Yamagishi.

I'll be right there.

I'll be back.

A complaint?

Find another room for the guest in 1615.

Right away.

Welcome. I'll check you in.

It's ridiculous, Ms. Yamagishi.

It really didn't smell at first?

No, but when I responded to the call...

It reeked of tobacco smoke.

We're terribly sorry to have inconvenienced you.

This is unacceptable. I reserved a non-smoking room.

We'll find another room right away.

Fine.

Here we are.

I have to say, changing rooms isn't the...

OK, let's start.

This hotel is non-smoking.

Is this room satisfactory?

Uh... yes.

We apologize for the inconvenience.

As long as it doesn't happen again.

Excuse us.

I swear he lit up a cigarette himself. It's a ruse to get a free upgrade.

He would've been fine with a twin.

And if he wasn't?

Don't take needless risks with guests. That's what the GM taught us, right?

Yes.

"Serial Murder Threats"

Sekine, where's Nitta?

Still interviewing witnesses.

That guy...

Don't let Nitta run the show!

Understood.

I'll be back.

I need your help.

Yes, sir.

MASQUERADE HOTEL

You look gorgeous!

She looks beautiful.

Thank you.

Is this the one?

Serial murder?

There's a serial murderer running loose the city.

He's claimed three victims already.

Why do the police need our help?

It's still a live investigation.

What do you mean?

The fourth murder will happen soon...

At this hotel.

How do you know that?

All we know right now is that someone

is being targeted in this hotel.

That's it.

October 4th in Shinagawa.

October 10th in Senju Shinbashi and October 18th in Kasai.

Methods vary and nothing connects the victims.

But we know it's a serial murder because

a coded message was left at each crime scene.

The message consisted of a series of numbers.

When decoded, they disclosed the location of the next murder.

The next murder will take place at the Hotel Cortesia in Tokyo.

You're late, Nitta.

Yup.

The killer's motive and next target are unknown.

There's only one course of action left.

Undercover operation?

Undercover detectives acting as hoteliers?

Exactly.

Impossible!

That's why I called you here.

The hotel must protect our guests at all costs.

Their safety is our first priority.

The police cannot allow this murderer to run loose.

The arrest is our first priority.

How do you do.

Officer Sekine.

Here.

You're assigned to the bell desk.

Bell desk?

The guys who carry the bags, you idiot.

This is Bell Captain Sugishita. He'll be training you.

Please feel free to ask questions.

Thank you.

I'll do my best.

Lieutenant Nitta.

You'll be at the front desk.

Ms. Yamagishi will train you.

I hope I can be of help.

Behave yourself, Nitta.

You got that?

Thank you, everyone.

Your necktie is loose. Make sure your top button is fastened.

You can't even see it.

Take your hands out of your pockets.

Straighten your badge.

Is this acceptable?

Not at all.

What now?

Your walk. Straighten your posture.

Only in front of customers, right?

They're not "customers." They're "guests."

Ms. Yamagishi, was it? I think you're under the wrong impression.

I'm not here to train as a hotelier. I'm here to catch a killer.

You can't stand at the front desk looking like that.

You're sloppy, insolent and rude.

You'll put off our guests.

If you want to remain undercover, please do as I say.

And you're not rude?

Suit yourself.

Fine. Anything else?

Your hair.

Hair?

Cut it.

But...

Some hoteliers have...

None.

I'm sure...

Not one.

This sucks.

You cleaned up nicely.

Please.

That uptight woman made me do it.

Nice look.

Shut up.

Sorry.

Hey, Chief.

Looks good on you, Nitta.

I can't do this.

Come on, Nitta.

You're the only one who lived abroad and speaks English.

Let me go after him, Chief.

Give it up, Nitta.

This sucks.

You look worn out.

I prefer taking guest complaints.

Everything's a learning experience.

I can't do this.

Why me, anyways? There are clerks more senior...

I recommended you.

Compared to the guests you've had to deal with,

this detective should be a piece of cake.

Welcome, sir.

Hey, you!

Where's my food? What's taking so long?

Hey!

Hurry up.

Now I'm late.

Have a nice day.

Can you stop glaring?

Naomi, Mr. Furuhashi left his room.

What's the problem?

He's a "red flag." Alert housekeeping.

"Red flag"?

He stayed with us last month. A bathrobe went missing.

Is that all?

They cost 20,000 yen each. It's a substantial cost for the hotel.

Thank you for waiting.

- You. - Ow.

Can't you do something?

I have an important meeting.

Excuse me.

Everyone else is waiting in line.

I'm a regular at this hotel.

I'm staying in the executive suite.

That's irrelevant.

You're an adult, follow the rule.

Is that how you treat a customer?

Rules don't apply to customers?

I'm terribly sorry, Mr. Ono!

I'll check you out. Please go to your meeting.

I'll mail you your invoice.

That's more like it!

Thank you.

That's unacceptable.

Was I wrong?

- You were. - He was wrong!

"Wait your turn." Even kids know that rule.

Guests make the rules here.

So they can't break the rules, either.

We have to play by their rules.

You can't maintain control if you're at the customer's mercy.

It's our job to manage that.

Don't underestimate the job of a hotelier.

And as I've said before,

- "guest." - "Guest."

Naomi, another bathrobe went missing.

Where's Mr. Furuhashi?

Mr. Kuga is stalling for time.

OK, thanks.